You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier. HiVa Atelier is not responsible for any unanticipated delays beyond HiVa Atelier’s control. Pre-order and Made to Order items will ship on the estimated date noted on the product description page. These items will ship through Express once they become available.

For Shipping Fee Details please visit our Shipping Policy page.

Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier. 

If you need to modify your shipping or delivery information after your order has been placed, please Contact Us as soon as possible. Shipping information, including delivery address, cannot be modified once the order has already been shipped.

Please click here for return details.

You can select and preview your chosen characters for each product before adding it to your basket.

HiVa accepts the following forms of payment for online purchases: Payments

At this time, we only accept one form of payment per order.

Please visit our Contact Us page for full contact details.

You can sign up to the HiVa mailing list at the bottom of every page. You will receive Hiva updates including news, events and restocking information. To avoid emails from HiVa being delivered to your junk email folder, please ensure that info@hivaatelier.com is marked as safe. You can unsubscribe at any time by selecting “unsubscribe” at the bottom of any mail that you receive from us.

No, you can't request return personalized item.