Hiva Atelier takes great pride in the design and craftsmanship of all its products. We seek
to use only the finest materials and the highest manufacturing standards. We strive to make sure every item we sell is perfect.
In the unlikely event that a HiVa product does not match up to our high standards we will try our hardest to address the problem. Our leather bags and accessories carry a 12-month guarantee. If within this period you find fault with your product, we offer a repair service at no extra cost to you.
If you find an issue with your product within the guarantee period please see our Repairs
section or contact Customer Services who will be able to advise you.
If a repair is possible, any work will be carried out free of charge if the product is still in
the guarantee period. The repairs service is also available to bags outside of their
guarantee period for a nominal fee. You can take a look here for details of our service.